Smoking Policy
Smoking: We have a strict non-smoking policy! Violation of that policy results in a 100 EUR fine. You are free to smoke on the balcony, just not inside the apartment.

Illegal substances: What you do in your personal time is entirely up to you, but when staying at our place we have a strict no drug use policy. This is just the law and we appreciate your understanding.

Quiet Times and Parties
Quiet Times: By Bulgarian legislation between 2pm – 4pm and 10pm – 8am are considered quiet hours. Please, be so kind to respect the neighbors and not cause any excessive noise. If you make excessive noise during those hours we reserve our right to expulse you from the apartment without a refund.

Parties: Parties or hosting events is strictly forbidden. Please, respect our home as you would your own. Though we’re sure it won’t come to it, serious complaints of unruly behavior will unfortunately result in you being asked to leave.

We have had occasions in the past where the police was involved and there were serious consequences for the guests, so please take this rule very seriously.

Pets
We love animals but we chose to make this home pet-free due to many people being allergic. We think that animals should have enough space and be outside and not in an apartment.

Cleanliness
Cleanliness: We have put a lot of effort into creating a space that you can call your home! Please, respect that and act as you would in your house. We would kindly ask you to take out your garbage to the corresponding containers before checking out.

Toilets: The easiest way to disrupt an enjoyable stay is а plumbing problem. To prevent this, we kindly ask you to place things like sanitary napkins in the sanitary bin we’ve provided in the toilets.

Damages
We understand that accidents happen. Please, let us know when they do. Chances are that we will be able to fix anything that was broken at little cost. Keep in mind that we clean the apartment the same day after check-out and thoroughly check for damages. If we detect any damage, we are going to require a compensation for it.

Electricity
To keep our costs down and pass those savings on to you :) we kindly ask that you switch off lights and heating when it’s not in use or leaving the house. Mother Nature thanks you too!

Extra Guests
We understand that for a whole variety of reasons, you may want additional guests to stay in the place. In the event that you want additional guests to stay, please contact us to let us know. We’re as understanding as possible and will accommodate if possible.

Water
The water is drinkable. You can drink straight from the tap. However, we recommend taking 50% of your daily allowance through bottled water.

Money
Exchange money at banks or exchange bureaus. Make sure you read all the small print before exchanging. Always compare the given exchange rate with the current rates online to be sure. Exchange rate of EUR and BGN is fixed at 1.95 BGN for 1 EUR so if you see that the exchange bureau is selling you Bulgarian Leva for less, avoid it!

ATMs
Use ATMs attached to banks. Otherwise use your best judgement and don’t take money out from some shady street corners.

Pickpocketing
It is not often but it happens. Carry your belongings in an inside pocket if possible and be careful when browsing crowded places. Do not leave purses, phones, cameras or wallets on the table while dining at sidewalk restaurants and cafes.

Car
Do not leave any valuables inside a parked car. For more on parking take a look at the Transportation section.

Walking
You can safely walk throughout the city of Plovdiv.

In an emergency
For emergency services (ambulance, police, fire) please immediately call 112 – this is the pan-EU emergency number. Do not delay if you feel an emergency situation has arisen.

Medical
There is a small medical kit in the apartment. If you have some minor ailment there are pharmacies scattered throughout the city and you can find the closest one in this guide.

For emergencies, please contact 112 directly and say that you require and ambulance.

Fire
We have provided a fire extinguisher. Whenever an emergency like the ones described above occurs, please inform us as well. However, your first step would be to call the professionals at 112.

There are plenty of ways to get to your apartment. Public transport is good and the taxis are cheap. However, should you require a transfer we can arrange it. This option is more expensive. It would cost you between BGN 50 and BGN 90. The price depends on the time of day and the number of people. We don’t do the actual transfer but we will be happy to facilitate it for you if that is your preferred means of transport.

The apartment is clean and prepared for your comfort as soon as the previous guests depart. This being said if you are staying for a longer period or require an extra cleaning, we can arrange it.

To schedule an extra cleaning, please, contact us. The price is in EUR and is that of  of a regular cleaning 25 .The additional cleaning includes a fresh set of linens and towels. ​

We can provide a baby crib for your sunshine. If you require this service, please let us know at least two days in advance. The cost is EUR20 and for safety purposes you will have to bring your own sheets for the baby crib.

We cannot provide a baby chair or other baby amenities.

A vacation with someone special can be a dream come true!

We offer the extra service of supplying the apartment with wine and some fine chocolates for any romantics out there.

We deliver it prior to your arrival so that you can truly surprise your significant other.

Message us via the platform and we will make it happen! The price of this premium experience is only EUR 50.