Knowledge Base

An organization's ability to learn and translate that learning into action rapidly, is the ultimate competitive advantage

  • FM Tree of Knowledge

NEWS

9
  • Filip Tsar Asen added to List of apartments being cleaned by owners
  • Reservation Confirmation Note
  • Google Travel
  • Slack Communication
  • ClickUp Log-in
  • Запитвания | FlatAway
View all 9 articles

Operations (OPER)

11
  • KEYZAPP assigning key fobs
  • Onboarding a new client (OPIS)
  • Emergency cases
  • Booking.com Reservations Deposit
  • Guidelines for interior photo shooting
  • Damages Procedure
View all 11 articles

Accounting & Finance (ACFI)

4
  • Clients Profit Comparison
  • Invoicing Procedure
  • Pricing Procedure
  • End Of Month (EOM) Timeline
View all 4 articles

Hostify (Property Management System)

6
  • Troubleshooting Reg Issues
  • Adding new message templates | Hostify
  • Deposit Return
  • Payment links
  • Direct Reservations
  • Hostify Shortcodes
View all 6 articles

Guest Guides

1
  • Creating guest's guide (OPER)
View 1 article

VROS (Vacation Rentals Operating System)

6
  • Setting working hours
  • Teams
  • Costs & Expenses
  • Tasks unrelated to a specific property
  • Creating a Property in VROS
  • Manual tasks (Reservations-related)
View all 6 articles

COMMS Templates

22
  • [BG] Check-out Self
  • Check-out Self
  • Airport Transfer | SOFIA ONLY
  • Check-out MAG
  • [BG] Check-out Keypad
  • Check-out Self Keypad
View all 22 articles

Corporate Reservations

13
  • The Cliff Obzor Bay Burgas (Squarespace)
  • Balchik Villas
  • Altovita
  • Gigsremote
  • Unique Estates
  • еCollect - Corporate reservations
View all 13 articles

Flats.bg

6
  • Setting custom viewing availabilities
  • Огледи - Appointments | Flats.bg
  • Estate Assistant - Onboarding a property
  • Flats.bg - Onboarding a property
  • Estate assistant and Flats.bg for COMMS
  • Estate Assistant: Posting a property on Olx.bg and Alo.bg
View all 6 articles

Getting Started

5
  • Who is who at Flat Manager?
  • Onboarding a new FM Member Accounts & Permissions
  • Group Emails
  • Callflow procedure - phone menu system
  • FM Teams
View all 5 articles

Flataway

3
  • Flataway | Cancellation Policies
  • Discounts Policy
  • Property Management Terms & Conditions
View all 3 articles

Sales (SLS) - Administration and Listings

21
  • Referral Bonus Program
  • Listing Creation Procedure: Part 5 - Final Additional Steps
  • Listing Creation Procedure: Part 4 - Connect Booking to Hostify
  • Listing Creation Procedure: Part 3 - Booking.com
  • Listing Creation Procedure: Part 2 - Connecting Airbnb with Hostify
  • Listing Creation Procedure: Part 1 - Airbnb
View all 21 articles

COMMS FAQ

22
  • Stay Extensions and Direct Reservations
  • Booking.com Procedures
  • SofApart Parking
  • BLD Aviva Living Parking
  • Comms AI Process
  • Reservations from Flatio.com
View all 22 articles

Quick Links

  • Hostify Calendar
  • Hostify Messages
  • FM OS
  • CRM
  • Slack
  • ClickUp
  • Client Log in
  • Various Login

Administration

  • Weekly Meeting
  • Schedule
  • Holidays

Feature Request

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